Complaint Cell

Central Customer Service & Complaint Management Cell (CCS & CMC)

Zone: Service Quality & Central Complaint Management Cell (Head Office)

Email: servicequality@primebank.com.bd

Hotline 1 : 01709 648 733

Hotline 2 : 01709 648 744

Hotline 3 : 01709 648 755

* From 10:00 am to 6:00 pm (except weekend & public holidays)

Postal Address

Prime Bank PLC.
Service Quality Department
Prime Aspire, CES(A) 48(Old 98/A), Gulshan Avenue, Gulshan, Dhaka-1212


Zonal Customer Service & Complaint Management Cell (ZCS & CMC)

For 24/7 Contact Center assistance:

Dial 16218 (Locally) and or +88 09610016218 (From overseas). You can also email us at contactcenter@primebank.com.bd