Prime Bank PLC.

Complaint Cell

Zone: Service Quality & Central Complaint Management Cell (Head Office)

Email: servicequality@primebank.com.bd

Hotline 1 : 01709 648 733

Hotline 2 : 01709 648 744

Hotline 3 : 01709 648 755

* From 10:00 am to 6:00 pm (except weekend & public holidays)

Postal Address

Prime Bank PLC.
Service Quality Department
Prime Aspire, CES(A) 48(Old 98/A), Gulshan Avenue, Gulshan, Dhaka-1212

SL.	Location	Name/Designation	Mobile No	Fax/Email
1	Dhaka North	Md. Imran Hossain, Regional Head, Branch Distribution Network	01721050131	imranhossain@primebank.com.bd
2	Dhaka East	Md. Enamul Kabir, Regional Head, Branch Distribution Network	01819241003	enamul@primebank.com.bd
3	Dhaka South	Khadem M Iftekhar, Regional Head, Branch Distribution Network	01713061850	khadem.iftekhar@primebank.com.bd
4	Sylhet	Md. Humayun Kabir, Regional Head, Branch Distribution Network	01714403130	humayun@primebank.com.bd
5	North (Rajshahi, Rangpur)	Md. Abdul Halim, Regional Head, Branch Distribution Network	01771826000	abdul.halim@primebank.com.bd
6	Chattogram	Sarker Mehadhi Reza, Regional Head, Branch Distribution Network	01713041199	sarker.reza@primebank.com.bd
7	South (Khulna, Barisal)	Tarikul Hasan, Regional Head, Branch Distribution Network	01713493991	2021122901@primebank.com.bd

Dial 16218 (Locally) and or +88 09610016218 (From overseas). You can also email us at contactcenter@primebank.com.bd